November 1, 2017: We are declaring the member section of this website "ready for Prime Time," although much information that we do have is not yet displayed on our pages. For that reason, we call attention to our "Ask FamilyLight a Question" feature. We may revise this from time to time, but for now we ask that paid members make use of this feature quite liberally. Non-Members are also invited to participate, although Members will get priority when and if time constraints emerge. If you are seeking information on this site and do not find it, please ask us.
To ask a question, please locate a page relevant to your question, then scroll down to the comment box at the bottom of the page. Simply enter your question there. Do not email your question. If you are a member, please use a comment box on a page that is for Members only. You can identify those pages readily as they either have a corresponding "Introduction" page or are accessed only from another Members' Only page. If in doubt, you can sign out then see if you can return to that page without signing in again. We will respond, below your comment.
Warning: If you are a member and signed in, posting your message in a comment box causes your name, as shown in your profile, to be displayed. If you wish to be anonymous, change your first name in your profile to a fictitious first name; we request that you use the name "Anonymous" for your last name or family name. No other identifying information will show to the public, in particular, not your email address. (We have your email address but do not give it out) If you think the level of detail you need to share to ask a question would reveal someone's identity, say so and we will give further instructions, possibly in the form of an email to the address that now shows in your FamilyLight member profile. That is the address you gave us when you became a member, unless you changed it later in your FamilyLight profile. Watch your email (including your spam trap) and the page where you asked your question.
To access yourFamilyLight profile for purpose of editing/ changing something, you need to go to any of the member pages and hover your mouse cursor over your name in the upper right corner, then click in "edit my profile." You can change anything in your profile except your username.
We are being precise in referring to your "FamilyLight profile," so as not to confuse with what PayPal calls a profile. When you authorized PayPal to pay your monthly fee to us and charge your PayPal account or your credit card, they call that authorization a "profile." If you want to terminate your member status, you need to go to PayPal and cancel your PayPal "profile."
If you are not a member, you will be asked for your name, email address, and website URL, in order to post your question. The website URL is strictly optional. Just ignore it unless you want to tell us that. Please give your real email address. Only we can see that -- not others viewing the page. We may want to give you some information in response privately. Then enter the name you want to have appear with your comment or question. If you use a fictitious name, which you are welcome to do, we request that you give a first name of your choice, and use "Anonymous" for your last or family name.
If you are asking a question and some of your question MUST be private, please write what you can in a comment box according to the above instructions. Then, using the same name and email address, in an additional box on the same page write "private" then add the additional information that you want us to see but not the general public or our other members. (Once you enter your first comment into the system for approval, another comment box will appear.
Please follow our "rules" exactly. Especially do not make disparaging comments about programs, schools, other businesses. organizations, or people. It is fine to say "I don't trust the people at xxx school. Do not say "The people who run xxx school are a bunch of crooks," even if you know it to be true.
Please follow our instructions exactly.
That's it. It is simple.
We look forward to hearing from you.
Return to "Ask a Question" Page in the old format (shown for archival purposes only; Information there is no longer accurate)
Last updated November 3, 2017